Privacy policy

Information we collect

You can browse our website without giving us your name or contact details. If you contact us by email, telephone or through a website enquiry, we may collect your name, business, contact details, project information and anything else you choose to provide so we can respond.

The website and its service providers may also collect technical and usage information, including:

• Pages viewed, links or downloads used, and other interactions with the site.
• The website or search source that referred you, and the date and time of visits.
• Browser and device information, approximate location, and cookie or similar identifiers.
• IP addresses and related technical information needed to deliver, maintain and protect the website.

Please avoid sending sensitive personal information unless it is necessary for your enquiry. If you choose not to provide contact or project details, we may be unable to answer some enquiries.

How we use information

We use information to respond to enquiries, provide product and technical assistance, help you contact the appropriate Ampelite team, understand website usage, improve content and usability, maintain website security and meet applicable legal obligations.

Information you provide for an enquiry is handled for that enquiry and related business purposes. We do not sell that information to third parties.

Google Analytics, Site Kit & MonsterInsights

We use Google Analytics through Google Site Kit and MonsterInsights, which are tools used with our WordPress website. Analytics helps us understand which content visitors use, how they navigate the site and where the experience can be improved.

Google Analytics can use cookies and similar identifiers to measure visits and interactions. Usage data is sent to Google to provide the analytics service. Cookie identifiers can distinguish visits or devices, so analytics data should not be assumed to be completely anonymous.

Google explains its handling of information in its Privacy Policy and information about sites and apps that use Google services.

Your cookie choices

Cookies are small files saved by your browser. You can use your browser settings to block or delete cookies. Blocking some cookies or scripts can affect website features and the completeness of usage reports.

Google also provides an Analytics opt-out browser add-on for supported browsers. This controls Google Analytics measurement; it does not prevent other information from being provided when you contact us.

Service providers & overseas processing

Personal information may be handled by people and service providers who support our website, hosting, email, information technology and enquiry handling. We may also disclose information where required or permitted by law.

Using a service provider is different from selling personal information. In particular, Google receives website analytics data to provide its measurement service.

Some service providers operate internationally. Google may process analytics data outside Australia, including in the United States and other countries where it operates. Its Privacy Policy explains its international processing and safeguards.

Storage, security & retention

Enquiry information is held in the business email and record systems used to deal with your request. We take reasonable steps to protect personal information against misuse, loss and unauthorised access, modification or disclosure.

We retain information for as long as reasonably needed for the purposes described in this policy and applicable legal or record-keeping requirements. Information that is no longer required is deleted or de-identified where appropriate. Analytics retention is also affected by the settings and practices of the analytics service.

Access, correction & privacy complaints

You can contact us to request access to personal information we hold about you, ask for a correction, or raise a privacy concern. We may need to verify your identity before providing or changing information. If a legal exception prevents us from meeting a request, we will explain the reason where required.

For a complaint, please describe your concern and the outcome you are seeking in writing. We will review it and aim to respond within 30 days. If it takes longer, we will explain the delay and next steps.

If your concern is not resolved, you can contact the Office of the Australian Information Commissioner about its privacy complaints process.

Contact us about privacy

Contact our head office and ask for the person responsible for privacy. Please use “Privacy enquiry” in the subject of an email or letter.

Updates & other websites

We may update this policy when our website or information-handling practices change. The latest version and its update date will be published here. External websites linked from this site have their own privacy practices.

This policy covers the website and related enquiries. Separate terms may apply to trade accounts, credit applications and other business dealings; see our Terms & Conditions.